August Tips Page
Recently I spent some time on holidays throughout the USA, Canada, and Alaska. As we were away for six weeks it was important to eat as healthy as possible. One or two days of takeaway are OK but not forty-two. So we went looking for an outlet that could satisfy us the best
Whole Foods is a chain of Supermarket/Delicatessen/Take Away/Eat In outlets throughout North America. The food was fresh, healthy, used minimal packaging, recycled, and the service was outstanding. They had a culture many companies would envy. I went in search as to why
In Australia we often search for a single word followed by a statement of definition for our Values. Whole Foods managed to combine the two in a rather unique way. And then to top it all off they put them on every napkin and serviette which was used
Here are their five Values and the reason I like them so much
1. On Quality
“We sell the highest quality food available”…not afraid to mention sales and quality in the one sentence eliminating the concept of being cheap
2. On Customers
“We satisfy and delight our customers”…not afraid to go beyond the concept of return business to creating raving fans and a cult following
3. On Staff
“We care about Team Members happiness and excellence”…not afraid to talk about having happy staff but high performing ones as well
4. On Finances
“We create wealth through profits and growth”…not afraid to state the obvious that they are a business and serious about being around for a long time
5. On Community
“We care about communities and our environment”…not afraid to suggest that the community is in fact a vital part of the external environment
As always if you wish to discuss this further don't hesitate to call me at any stage